Can I still purchase from your website?
- Yes, we’re still open 24/7 to accept orders in the USA. We are only shipping to the US and select international states. Please email us at email@example.com see if we can ship to you. We are still offering free USA delivery when you spend on or over $35 with us.
Are you guys shipping like normal?
- Yes, and we’re taking all necessary safety measures and guidelines to ship out the product as fast as possible.
Where is my order notification?
- Once you’ve placed an order with us, you’ll receive an email to the address provided. If you did not receive an email, please check your spam / junk folder and double check you entered your email address correctly. If you still haven’t received one after 36 hours, please contact us where we’ll be able to advise you further
How do I return my order?
- Due to the nature of the product, we do not accept returns. Under certain circumstances, we may be able to exchange your product for a different size. Please contact firstname.lastname@example.org for more information.
How do I contact customer service?
- you’re welcome to contact us by email (email@example.com), phone (815-662-5534), or via our contact us page.
Experiencing problems paying?
- Oh no! Please try an alternative payment method or contact us at firstname.lastname@example.org one of our customer service representatives will help you as soon as possible!
What delivery options do you offer?
Processing time (1-2 days) and Standard Delivery (3-7 working days) for only $4.95. Upgraded delivery options are available at checkout!
There may be some changes and deliveries may take longer. There may also be situations, (including but not exclusive to poor weather conditions, custom delays, local postal delays, and tech updates) which result in a longer delivery. For changes and updates please make sure to check your tracking and our delivery page.
Where is my order?
- Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email. You should also receive a tracking link in this email, so check this out for any delivery updates. If the delivery time frame has passed and you’ve still not received your items, please get in touch with us at email@example.com.
Can I cancel my order?
- Once you have placed an order with us, our team works hard to make sure we are promptly starting to pack and process your order, therefore once you are charged, we are unable to interfere with this process. Since returns are not allowed, we may still be able to make exchanges under certain circumstances. Please contact us at firstname.lastname@example.org.
Can I get a refund if the products price has changed since I ordered it?
- As a business we're constantly changing our prices due to fashion trends, sales demand and other various reasons. This does unfortunately mean that if the price has changed since you've ordered, we are unable to refund the price difference. Thank you for your understanding
Can you tell me more information about your products?
- We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us at email@example.com.